Privacy Statement

Introduction

Big Monkeys Little Monkeys is committed to looking after the personal information you share with us and we want you to be confident that your personal data is kept safely and securely.

This document outlines what information we collect and how we use it.  This includes but is not limited to information stored in cookies, analytical data and data which is submitted via forms on the site. 

By using this website you signify your consent to this Privacy Statement

What type of information do you collect?


We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

If you are under 16 years of age you MUST obtain parental consent before entering information and submitting any form on our website.  By submitting your information you acknowledge that you have parental consent to do so.

How do you collect information?


When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address.   Your personal information will be used for the specific reasons stated above only.

Why do you collect such personal information?


We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services; e.g. to send you an order.

  2. Where you agree to us using your information, for example signing up to our newsletter or wix app.  

  3. To provide our Users with ongoing customer assistance and technical support;

  4. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  5. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  6. To comply with any applicable laws and regulations.

How do you store, use, share and disclose your site visitors' personal information?


Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We have no need to share your personal information with anyone, unless required or permitted to do so by law, by any court, the Financial conduct authority or any other applicable regulatory, compliance, governmental or law enforcement agency such as HMRC.  

How do you communicate with your site visitors?


We may contact you to confirm details about your order, e.g. to approve a prototype.  We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

We want to keep you up to date with information about new products, special offers and improvements to our website.  If you sign up to our newsletter, join us on the wix app or on our social media sites you consent to receiving these updates.  We do not share your information with other companies for their marketing purposes.    If you decide you do not want to receive this marketing information, please email us at nikki@bigmonkeyslittlemonkeys.co.uk.  Please note that you may receive mailings for a short period while we deal with your request.  

How do you use cookies and other tracking tools?

Where we have collected information directly from you this will be obvious as you will have given it to us. e.g. by filling out a form on the website.  This may not always be the case where cookies are used to collect data from your computer or mobile electronic devices.  A cookie is a small test file placed on the hard drive of your computer or mobile device.  It enables us to identify your computer as your view different pages on our website.

Cookies allow us to store your preferences.  They also enable us to collate information, for example how many people use the website and what pages they tend to visit.  They help us to improve our site and to deliver better products and services.  The information is anonymous, no personal data is collected.  

How can your site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at nikki@bigmonkeyslittlemonkeys.co.uk

Privacy policy updates


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and your contact information


If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at nikki@bigmonkeyslittlemonkeys.co.uk