Frequently asked Questions

What are the payment options?

Customers are welcome to pay via Paypal , Credit Card, Debit Card or Bank Transfer.  All items must be paid for before despatch. 

What is your return policy?

In the unlikely event of you receiving a faulty product please contact us with photos and we will make it right. 

For non personalised items you may return them within 14 days if unused and in original packaging. 

We are unable to offer a refund on personalised items unless they are faulty. 

Do you offer gift cards?

Yes, Gift Cards for any value are available.  Please email us to organise
Nikki@BigMonkeysLittleMonkeys.co.uk

When will I receive my order?

Every purchase is made to order and customised just for you.  Please allow 2-3 weeks.  If you need a product quickly please contact us and we will do our best to accommodate your request.